
First a summary....
On Dec 26th, I was taking my son fishing. I'm stopped at a red light waiting for the light to change and some dipstick on a cell phone plows into the back of my boat. The motor is broken in two pieces, there is a scratch on the Hotrod Gheenoe's transom where the lower unit smacked into the it, and unbenownst to me until just the other day, the frame of my trailer is bent...
I filed a claim with my insurance company and they told me to file it with the other guys insurance company since the boat was not on my policy. So I file it with his company MetLife,(the next day Dec 27th) and he will contact me within 2 days. I am told that they will assign me an adjuster and he contacts me at the end of the second day. He tells me that they are going to have an independent appraiser come out and look at the boat and he will schedule that appointment with them within 2 days. (not including the weekend and new years day holiday...) And true to his word...at the end of the second day (Jan 2) he tells me that they have contracted this out and the guy will contact me...get ready... within 2 days.
Well, the appraiser contacts me and schedules an appointment...the next day!...(Jan 4) and comes out takes 3 pictures of the boat and tells me he will write up the report and get it to MetLife the next day (Jan 5)
Well 1 week goes by... no report...2 weeks...no report... and this is where I am now.
I started calling MetLlife every day starting on Tues (Jan 16) because of the holiday... Of course my adjuster guy who never answers his phone or returns any calls or emails doesn't... So I hit '0' and get anyone who can help me.. They tell me they still ha vent received the report but they will contact the appraiser to find out the hold up...
I call the next day (Wed Jan 17) ...same old same old... '0' they will call the appraiser while I wait on hold... cant get ahold of him....
Thur (Jan 18) see Wed...
Which brings us to today. I call around 1145... same old routine... '0'... I tell them I have had it. I want results now. Give me the number of the appraisers company, his boss, whoever. They ask me to hold while they make the calls. I do... Nope cant find him... Nobody knows anything. So I get the number and I call. The person from the appraisal company says they just got off the phone with MetLlife, wasn't I on a conference call? I say no. I was on hold. She says that they sent them the report how many days ago?...yes 2 DAYS AGO!... So I say thank you hang up wait a couple hours to cool down and then I send a scathing email to the adjuster guy from MetLife who never answers his phone, or returns calls or emails, and tell him that I haven't heard anything from them in nearly 3 weeks. I am demanding that he calls me and gives me an update on my claim ASAP. Then I call him and leave a similar message on his voice mail.
Guess what. Does he call me? Nope. He responds to my email with this message. "total loss received today and will call ypu Monday for figures." What a guy...(yeah he misspelled you not me.)
I called him back immediately... '0' and the person tells me that technically they are closed. I tell her he said he was going to be in the office till 5:30..she says "Sorry... different department." I ask her if she can give me any information. She says that the claim has been forwarded to the Total Loss Department where I will be assigned a new Adjuster who will contact me when?... 2 DAYS!!!
So that means I will hear something by Tuesday I guess.
I am so pissed off right now that they could offer me a brand new 36' contender with triple Yanmar twin turbo jet turbine engines and free gas for life and I wouldn't be content with my experience.
I sure hope he gives me some sort of Customer Satisfaction Survey to fill out...I will roll it up and stab him in the eyes with it.







